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Illinois Department of Human Services - DuPage County

Address

1717 Park Street
Suite 105
Naperville, IL 60563

(630) 328-1000

www.dhs.state.il.us/page.aspx

AKA:

IDHS Family Community Resource Center, FCRC

Description:

Processes applications and interviews for the state-funded medical, food, and cash assistance programs.

Provides temporary shelter from extreme heat conditions during listed hours of operation. Call first to confirm availability.

Hours:

Monday to Friday, 8:30 am - 5:00 pm

Languages:

English, Spanish

Handicap Accessible?

Yes

Is Shelter?

No

Date of Official Change:

February 22, 2024

Address Listings

Physical (Primary)

1717 Park Street
Suite 105
Naperville, IL 60563

Contacts

DHS Customer Assistance

Phone Numbers

Main

(630) 328-1000

Fax

(331) 702-8935

IDHS Help toll-free

(833) 234-6343

TTY

(866) 322-3092

Legal Status:

Government - State

Description

Applications for Child Care Assistance Program (CCAP) processed. Up to 3 months of financial assistance available for child care costs to those who are eligible.

Hours

Monday to Friday, 8:30 am - 5:00 pm

Required Documents

Photo ID; proof of income and financial assets.

Eligibility

Income limits apply

Fees

No Fees

Intake Procedure

Visit www.inccrra.org/about/sdasearch to find your local Child Care Resource & Referral (CCP&R) agency and contact them to apply for CCAP

Languages

English, Spanish

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois
    • Dupage County

    Telephone Numbers

    Number:
    630-328-1000
    Type:
    Voice
    Name:
    Main
    Number:
    866-322-3092
    Type:
    TTY/TDD
    Name:
    TTY
    Edit Service DetailsClick here to see this service (NL-3000.1500) and related services within the Service Tree.

    Description

    Pandemic Emergency Benefit Transfer (P-EBT) benefits for eligible school children and young adults who would receive National School Lunch Program fee or reduced-price meals when schools are in session.

    Hours

    Monday to Friday, 8:30 am - 5:00 pm

    Required Documents

    Call to confirm

    Eligibility

    Must be enrolled in free or reduced-price school meals at a school operating the National School Lunch Program; Must be enrolled in a Community Eligibility Provision (CEP) which offers free breakfast and lunch to all students; Must not have access to school-provided meals.

    Fees

    No Fees

    Intake Procedure

    Follow Intake Process as detailed

    Languages

    English, Spanish

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Illinois
      • Dupage County

      Telephone Numbers

      Number:
      630-328-1000
      Type:
      Voice
      Name:
      Main
      Number:
      866-322-3092
      Name:
      TTY
      Edit Service DetailsClick here to see this service (JP-1500.1700-150) and related services within the Service Tree.

      Description

      Temporary shelter from extreme cold weather conditions during listed hours of operation. Call first to confirm availability.

      Hours

      Monday to Friday, 8:30 am- 5:00 pm

      Required Documents

      None

      Eligibility

      None

      Fees

      No Fees

      Intake Procedure

      (1) Call to confirm that Warming Center service is open. (2) If confirmed, walk in during listed hours.

      Languages

      English, Spanish

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Illinois
        • Dupage County

        Telephone Numbers

        Number:
        630-328-1000
        Type:
        Voice
        Name:
        Main
        Number:
        866-322-3092
        Type:
        TTY/TDD
        Name:
        TTY
        Edit Service DetailsClick here to see this service (TH-2600.1880) and related services within the Service Tree.

        Description

        Temporary shelter from extreme warm weather conditions during listed hours of operation. Call first to confirm availability.

        Hours

        Monday to Friday, 8:30 am - 5:00 pm

        Required Documents

        None

        Eligibility

        None

        Fees

        None

        Intake Procedure

        (1) Call to confirm cooling center is available. (2) If available, walk in during listed hours.

        Languages

        English, Spanish

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Illinois
          • Dupage County

          Telephone Numbers

          Number:
          630-328-1000
          Type:
          Voice
          Name:
          Main
          Number:
          866-322-3092
          Type:
          TTY/TDD
          Name:
          TTY
          Edit Service DetailsClick here to see this service (TH-2600.1900-180) and related services within the Service Tree.

          Description

          Applications for SNAP/Food Stamps program processed.

          Hours

          Monday to Friday, 8:30 am - 5:00 pm

          Required Documents

          Photo ID (such as state ID, driver's license or passport); Proof of address (such as a utility bill, copy of lease or mortgage statement); Income and asset documentation (such as W-2 forms, tax returns, bank statements).

          Eligibility

          Meet income guidelines

          Fees

          No Fees

          Intake Procedure

          (1) Apply online from website, by mail, fax, or in-person. (2) An appointment will be scheduled by mail.

          Languages

          English, Spanish

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Illinois
            • Dupage County

            Telephone Numbers

            Number:
            630-328-1000
            Type:
            Voice
            Name:
            Main
            Number:
            866-322-3092
            Type:
            TTY/TDD
            Name:
            TTY
            Edit Service DetailsClick here to see this service (NL-6000.2000) and related services within the Service Tree.

            Description

            Applications for Medicaid health benefits.

            Hours

            Monday to Friday, 8:30 am - 5:00 pm

            Required Documents

            Photo ID (such as state ID, driver's license or passport); Proof of address (such as a utility bill, copy of lease or mortgage statement); Income and asset documentation (such as W-2 forms, tax returns, bank statements).

            Eligibility

            Meet Illinois state income guidelines

            Fees

            No Fees

            Intake Procedure

            (1) Apply online from website, by mail, over the phone, or in-person (2) An appointment will be scheduled by mail.

            Languages

            English, Spanish

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Illinois
              • Dupage County

              Telephone Numbers

              Number:
              630-328-1000
              Type:
              Voice
              Name:
              Main
              Number:
              866-322-3092
              Name:
              TTY
              Edit Service DetailsClick here to see this service (NL-5000.5000) and related services within the Service Tree.

              Description

              Pandemic Emergency Benefit Transfer (P-EBT) to allow Illinois families to buy food for school-aged children and young adults who are eligible for National School Lunch Program or reduced-price meals when schools are in session.

              Hours

              Monday to Friday, 8:30 am - 5:00 pm

              Eligibility

              School children 3 to 17 years of age and young adults 18 to 22 years of age who are in high school who would receive National School Lunch Program free or reduced-price meals when schools are in session.

              Fees

              No Fees

              Intake Procedure

              (1) Children and young adults in families who are already receiving SNAP do not need to apply, the benefits will be loaded onto their LINK/EBT card automatically. (2) Apply online at ABE.illinois.gov, or fill out the paper application by downloading it from the IDHS website and emailing the completed form to DHS.FCS.PEBT@illinois.gov. (3) Completed application forms can also be mailing to the Central Scan Unit in Springfield, IL. (4) For those who are not currently SNAP recipients, a new P-EBT link card will be mailed out to them with instructions to set up their PIN.

              Languages

              English, Spanish

              Geography Served

                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

              • Illinois
                • Dupage County

                Telephone Numbers

                Number:
                630-328-1000
                Type:
                Voice
                Name:
                Main
                Number:
                866-322-3092
                Type:
                TTY/TDD
                Name:
                TTY
                Edit Service DetailsClick here to see this service (BD-5000.8050) and related services within the Service Tree.

                Description

                Time-limited cash assistance for food, clothing, housing and other basic needs. Transitional services such as GED preparation, postsecondary education, vocational training and rehab, basic English language classes, childcare assistance and job retention services.

                Hours

                Monday to Friday, 8:30 am - 5:00 pm

                Required Documents

                Photo ID (such as state ID, driver's license or passport); Proof of address (such as a utility bill, copy of lease or mortgage statement); Income and asset documentation (such as W-2 forms, tax returns, bank statements).

                Eligibility

                Resident of Illinois, including homeless individuals; Be pregnant or have a child under 19 years of age living with them; Child who is 18 years must be enrolled in high school full time; Be a U.S. citizen or meet certain immigration requirements.

                Fees

                No Fees

                Intake Procedure

                (1) Apply online from website, by mail, fax, or in-person. (2) An appointment will be scheduled by mail.

                Languages

                English, Spanish

                Geography Served

                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                • Illinois
                  • Dupage County

                  Telephone Numbers

                  Number:
                  630-328-1000
                  Type:
                  Voice
                  Name:
                  Main
                  Number:
                  866-322-3092
                  Type:
                  TTY/TDD
                  Name:
                  TTY
                  Edit Service DetailsClick here to see this service (NL-1000.8500) and related services within the Service Tree.

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