Illinois Department of Insurance
Address
122 South Michigan Avenue
19th Floor
Chicago, IL 60603
(312) 814-2420
Description:
Provides assistance to Illinois insurance consumers including insurance licensing and renewal, insurance company search and support to those seeking to file a complaint.
Hours:
Monday to Friday, 8:30 am - 5:00 pm
Languages:
English, Spanish
Is Shelter?
No
Date of Official Change:
July 12, 2023
Address Listings
Physical (Primary)
122 South Michigan Avenue
19th Floor
Chicago, IL 60603
Mailing
320 West Washington Street
Complaints Mailing Address
Springfield, IL 62767
Contacts
Phone Numbers
Main
(312) 814-2420
TDD
(866) 323-5321
Toll-free
(866) 445-5364
Legal Status:
Government - State
Services
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Description
Provides an online platform for residents of Illinois to search insurance companies, view their profile, compare rating.
Hours
Monday to Friday, 8:30 am - 5:00 pm
Eligibility
Resident of Illinois
Fees
No Fees
Intake Procedure
(1) Visit website. (2) Select "Insurance Company Search" to begin search. (3) Make selection based on preference to proceed.
Languages
English, Spanish
Geography Served
- Illinois
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Provides assistance to individuals who are seeking to file a complaint against insurance companies. Complaints can be filed over the phone, online, by e-mail or by mail.
Hours
Monday to Friday, 8:30 am - 5:00 pm
Required Documents
Call office during listed hours for assistance; Visit website to access complaint form
Eligibility
Resident of Illinois
Fees
No Fees
Intake Procedure
(1) Call office during listed hours to file a complaint over the phone. (2) Visit website at mc.insurance.illinois.gov to submit a complaint. (3) Submit a complaint via e-mail at doi.complaints@illinois.gov. (4) Submit your complaint form by mail. (5) Registration required for those submitting complaint electronically.
Languages
English, Spanish
Geography Served
- Illinois
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
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