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DuPage County Community Services - Senior Services

Address

421 North County Farm Road
Third Floor
Wheaton, IL 60187

(630) 407-6500

www.dupageco.org/seniorsvcs/

AKA:

Seniors

Description:

Provides services to DuPage County residents who are 60 years of age or older.

Senior Services is funded through the Illinois Department on Aging and the Northeastern Illinois Agency on Aging to serve as the designated Case Coordination Unit for DuPage County.

Hours:

Monday to Friday 8:00 am - 4:30 pm

Intake Process:

(1) The applicant will be greeted by a Customer Service Assistant, and will then be transferred to an Information and Assistance Specialist.
(2) Applicant will be asked to provide personal information such as name and social security number, in addition to other household demographics.
(3) A brief assessment will be completed to determine purpose for the contact and appropriate resources.
(4) The Information and Assistance Specialist will either provide the information, schedule an appointment, or provide a referral for either the caller or another department to follow-up.

Program Fees:

No fees

Languages:

All

Eligibility:

(1) Living in or moving to DuPage County
(2) 60 years of age or older

Handicap Accessible?

Yes

Is Shelter?

No

Related Resource

Date of Official Change:

August 22, 2019

Address Listings

Physical (Primary)

421 North County Farm Road
Third Floor
Wheaton, IL 60187

Contacts

Senior Services

Information and Assistance

(630) 407-6500

seniorsvcs@dupageco.org

Phone Numbers

Main

(630) 407-6500

Adult Protective Services Fax

(630) 407-6548

After Hours Adult Protective Services

(866) 800-1409

After Hours Adult Protective Services TTY

(888) 206-1327

Fax

(630) 407-6501

TDD

(630) 407-6502

Toll Free

(800) 942-9412

Legal Status:

Government - County

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

  • Illinois
    • Dupage County
    Edit Service DetailsClick here to see this service (LF-0100) and related services within the Service Tree.

    Special Notes/Funding

    Investigates reports of suspected abuse, neglect or self-neglect for DuPage County adults with disabilities, and for those over the age of 60. Interventions may include home health care, nutrition services, financial or legal assistance, adult day care, housing assistance, respite, counseling for the victim and/or abuser, and guardianship and/or nursing facility placement. Elder abuse includes physical abuse, emotional abuse, financial exploitation, neglect, self-neglect, confinement and sexual abuse.

    Availability

    7 days per week, 24 hours per day

    Eligibility

    (1) DuPage County resident (2) 60 years of age and older (3) OR 18 years and older with a disability

    Fees

    None

    Intake Procedure

    (1) Call the Main number during normal business hours (2) Complete a phone intake and report purpose for the call (3) A Caseworker will be assigned to complete the investigation (4) If the case can be substantiated, services will be made available *If this is after hours, call the After Hours number. The call center representative will take the callers information for a Case Manager to call back.

    Offered Outside of Physical Location

    Yes

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

    • Illinois
      • Dupage County
      Edit Service DetailsClick here to see this service (PH-6500.0500) and related services within the Service Tree.

      Special Notes/Funding

      Offers a thorough in-home assessment to identify risks to a senior's independence and provides care planning to help reduce any unmet needs. Provides follow-up, monitoring and advocacy to ensure implemented plans of care continue to meet the needs and wishes of the older adult.

      Eligibility

      (1) Individuals looking for options to stay living independently in the community

      Intake Procedure

      (1) Call to complete intake process

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

      • Illinois
        • Dupage County
        Edit Service DetailsClick here to see this service (PH-1000) and related services within the Service Tree.

        Special Notes/Funding

        A federally funded program that provides information and assistance, respite services, emergency support, and legal assistance to caregivers of older persons and grandparents raising grandchildren. Services may include respite in the form of home health care, adult day services, or nursing home placement on a short-term basis. Emergency gap-filling services are also available in the form of respite care, home modification, transportation, assistive devices, and financial assistance.

        Eligibility

        (1) Family caregiver of an older adult age 60 or older or (2) Grandparent or relative caregiver of a grandchild under the age of 18 with a need for assistance

        Intake Procedure

        (1) Call to complete a phone intake

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

        • Illinois
          • Dupage County
          Edit Service DetailsClick here to see this service (NL-3000.1900) and related services within the Service Tree.

          Special Notes/Funding

          Provides affordable homemaker and adult day services to income eligible Illinois residents who are least 60 years of age, and have physical or mental impairments. Services include help with basic household tasks and personal care, supervision, socialization as well as on-going case management. The purpose of this state sponsored program is to help seniors maintain the maximum possible level of independence, and to prevent unnecessary nursing facility placement.

          Required Documents

          (1) Current income and assets (2) Proof of residency

          Eligibility

          (1) Illinois resident (2) 60 years of age or older (3) Must have a physical or mental impairment (4) Meet program income guidelines

          Fees

          None

          Intake Procedure

          (1) Call to complete a phone intake and request an application. (2) Return completed application. (3) A Case Manager will contact the applicant to schedule an in-home assessment. (4) Financial documentation will be requested at that time. (5) A Care Plan will be developed for services to be provided.

          Offered Outside of Physical Location

          Yes

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

          • Illinois
            • Dupage County
            Edit Service DetailsClick here to see this service (NL-5000.2700) and related services within the Service Tree.

            Special Notes/Funding

            Arranges home delivered meals for home bound seniors who are unable to shop, prepare meals, or attend a Senior Dining Center. DuPage Senior Citizens Council, a not-for-profit organization serving senior citizens in DuPage County, provides the meals. Funds for the meals are received from Title III of the Older Americans Act through the Northeastern Illinois Area Agency on Aging, the United Way, local government, and other contributors.

            Eligibility

            (1) DuPage County resident (2) Age 60 years or older (3) Home bound and unable to obtain a meal

            Fees

            None

            Intake Procedure

            (1) Call to complete a phone intake (2) A Caseworker will be assigned and will contact the applicant to schedule a home visit.

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

            • Illinois
              • Dupage County
              Edit Service DetailsClick here to see this service (BD-5000.3500) and related services within the Service Tree.

              Special Notes/Funding

              Receives, investigates and attempts to resolve all concerns regarding the care of residents, visits all facilities on a regular basis, and provides information and educates residents, family members and other concerned citizens.

              Eligibility

              (1) DuPage County Resident (2) 60 years of age or older

              Fees

              No fees

              Intake Procedure

              (1) Call to complete a phone intake. (2) A referral will be provided to the Ombudsman

              Geography Served

                If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

              • Illinois
                • Dupage County
                Edit Service DetailsClick here to see this service (FT-4950) and related services within the Service Tree.

                Special Notes/Funding

                Provides a consultation to all nursing facility applicants who are age 60 and older. Explores options for long term care which may include home and community-based services or nursing facility care. A comprehensive assessment helps identify needs, reviews service options and cost, and assists in developing a plan of care. A prospective nursing facility applicant can then choose services that are appropriate and affordable.

                Eligibility

                (1) Age 60 and older

                Fees

                None

                Intake Procedure

                (1) Applicant will call to complete a phone intake. (2) A referral will be made to a Case Manager, who will then contact the applicant to schedule an appointment.

                Offered Outside of Physical Location

                Yes

                Geography Served

                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

                • Illinois
                  • Dupage County
                  Edit Service DetailsClick here to see this service (LH-4600) and related services within the Service Tree.

                  Special Notes/Funding

                  A resident of long term care, having recovered and become stable, may decide to return to the community. A transition coordinator will meet with them, determine if this is a safe and appropriate plan and assist the individual in locating housing and securing other necessary items. Eligibility criteria must be met.

                  Eligibility

                  (1) Must currently reside in a nursing facility or Intermediate Care Facility for the Developmentally Disabled for at least 90 days (2) Must currently be receiving Medicaid or be eligible for it (3) Must be able to be safely supported in the community (4) Must move to a qualified housing setting.

                  Intake Procedure

                  (1) Call to complete intake process

                  Geography Served

                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

                  • Illinois
                    • Dupage County
                    Edit Service DetailsClick here to see this service (PH-1000.8500) and related services within the Service Tree.

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