Need Help? Call (800) 942-9412, Monday-Friday, 8:00am – 4:30pm Call (800) 942-9412

Wellsky logo CRIS Community Resource Information System

DuPage County Community Services

Address

421 North County Farm Road
Wheaton, IL 60187

(630) 407-6500

www.dupageco.org/community/

Description:

This administrative entity oversees the following Community Service units: Aging and Disability Services, Community Development, Family Center, Housing Supports and Self-Sufficiency, and Intake and Referral.

Hours:

Monday to Friday, 8:00 am - 4:30 pm

Intake Process:

Due to COVID-19, all intakes, interviews and appointments will be done over the phone wherever possible until further notice.

(1) Caller will advise on the reason for their call
(2) Name, social security number, and other household demographics may be asked at the time of the phone call
(3) The Intake & Referral specialist will either answer the question, schedule an appointment, or provide a referral for either the caller or another department to follow-up on

Program Fees:

No fees

Languages:

(1) Spanish (2) Interpreters for additional languages will be provided if required

Eligibility:

Living or moving into DuPage County

Handicap Accessible?

Yes

Is Shelter?

No

Related Resources

Date of Official Change:

March 2, 2022

Address Listings

Physical (Primary)

421 North County Farm Road
Wheaton, IL 60187

Contacts

Information and Referral

Weatherization

Email

(630) 407-6500

weatherization@dupageco.org

Phone Numbers

Main

(630) 407-6500

Fax

(630) 407-6501

Fax

(630) 407-6665

TDD

(630) 407-6502

Toll Free

(800) 942-9412

Legal Status:

Government - County

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois
    • Dupage County
    Click here to see this service (TD-0300) and related services within the Service Tree.

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Illinois
      • Dupage County
      Click here to see this service (PH-0700) and related services within the Service Tree.

      Description

      Vouchers are for gently used clothing. The availability of sizes or types of clothing cannot be guaranteed.

      Hours

      Monday to Friday, 8:00 am - 4:30 pm

      Required Documents

      (1) Proof of address or living situation (2) Valid photo ID (3) Verification of income for last 30 days (4) Proof of members of household

      Eligibility

      (1) Reside in DuPage County (2) Meet income guidelines

      Fees

      None

      Intake Procedure

      Call or email goodsandshoes@dupageco.org to schedule an appointment

      Languages

      English, Spanish

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Illinois
        • Dupage County
        Click here to see this service (BM-6500.1500-130) and related services within the Service Tree.

        Description

        Transportation to COVID-19 mass vaccination sites in DuPage County.

        Hours

        Monday to Friday, 8:00 am - 4:30 pm

        Required Documents

        May include: (1) Valid photo ID (2) Proof of vaccination appointment

        Eligibility

        (1) Resident of DuPage County (2) Must have a COVID-19 vaccination appointment at a DuPage County mass vaccination site

        Fees

        No Fees

        Intake Procedure

        (1) Call 630-407-6500 or 800-942-9412 to set up a ride (2) Ride reservations must be scheduled 24 hours in advance

        Languages

        English, Spanish

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Illinois
          • Dupage County
          Click here to see this service (JP-1500.1700-150) and related services within the Service Tree.

          Description

          DuPage County's Low Income Home Energy Assistance Program (LIHEAP) - electric service payment assistance for low-income residents of DuPage County

          Hours

          Monday to Friday, 8:00 am - 4:30 pm

          Required Documents

          (1) Proof of income for all household members (2) Social Security Cards for all household members (3) ITIN (Individual Taxpayer Identification Number) (4) Utility Bills (5) Copy of lease or mortgage

          Eligibility

          (1) DuPage County Resident (2) Total gross household income may not exceed 200% of federal poverty level (3) Applicant must be customer of record with utility company

          Fees

          None

          Intake Procedure

          (1) Call DuPage County Community Services to speak with Intake and Referral, or contact your local township office, to schedule an appointment. (2) A phone intake will be completed to determine program eligibility. (3) If eligible, an appointment will be provided. (4) Applicants will need to provide all required documents at the time of appointment

          Languages

          English, Spanish

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Illinois
            • Dupage County

            Seasonal Information

            Starts:
            September 1
            Ends:
            May 31
            Click here to see this service (BV-8900.9300-180) and related services within the Service Tree.

            Description

            DuPage County's Low Income Home Energy Assistance Program (LIHEAP) - gas service payment assistance for low-income residents of DuPage County

            Hours

            Monday to Friday, 8:00 am - 4:30 pm

            Required Documents

            (1) Proof of income for all household members (2) Social Security Cards for all household members (3) ITIN (Individual Taxpayer Identification Number) (4) Utility Bills (5) Copy of lease or mortgage

            Eligibility

            (1) DuPage County Resident (2) Total gross household income may not exceed 200% of federal poverty level (3) Applicant must be customer of record with utility company

            Fees

            None

            Intake Procedure

            (1) Call DuPage County Community Services to speak with Intake and Referral, or contact your local township office, to schedule an appointment. (2) A phone intake will be completed to determine program eligibility. (3) If eligible, an appointment will be provided. (4) Applicants will need to provide all required documents at the time of appointment

            Languages

            English, Spanish

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Illinois
              • Dupage County

              Seasonal Information

              Starts:
              September 1
              Ends:
              May 31

              Telephone Numbers

              Number:
              630-407-6500
              Type:
              Voice
              Name:
              Main
              Click here to see this service (BV-8900.9300-250) and related services within the Service Tree.

              Description

              Vouchers are for gently used household items. Availability of specific types and sizes of household goods cannot be guaranteed.

              Hours

              Monday to Friday, 8:00 am - 4:30 pm

              Required Documents

              (1) Valid photo ID (2) Proof of address or living situation (3) Income documentation for past 30 days (4) Proof of all members of household

              Eligibility

              (1) Reside in DuPage County (2) Meet income guidelines

              Fees

              None

              Intake Procedure

              Call or email goodsandshoes@dupageco.org to schedule an appointment

              Languages

              English, Spanish

              Geography Served

                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

              • Illinois
                • Dupage County
                Click here to see this service (BM-3000.3000) and related services within the Service Tree.

                Description

                One of the primary access point into the housing related Coordinated Entry system in DuPage county, serving those who are experiencing homelessness in the county.

                Hours

                Monday to Friday, 8:00 am - 4:30 pm

                Eligibility

                Residents of DuPage County experiencing homelessness

                Fees

                None

                Intake Procedure

                Call the main intake number to begin the coordinated entry process

                Languages

                English, Spanish

                Geography Served

                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                • Illinois
                  • Dupage County
                  Click here to see this service (BH-0500.3200) and related services within the Service Tree.

                  Description

                  Centralized intake point for DuPage County Community Services and other community services programs, including Senior Services and LIHEAP. Provides variety of services that address informational and basic human needs.

                  Hours

                  Monday to Friday, 8:00 am - 4:30 pm

                  Eligibility

                  (1) Resident of DuPage County (2) Income limits may apply depending on the services listed

                  Fees

                  None

                  Intake Procedure

                  Call to schedule an appointment or to get referrals to other services within Community Services or outside

                  Languages

                  English, Spanish

                  Geography Served

                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                  • Illinois
                    • Dupage County

                    Telephone Numbers

                    Number:
                    800-942-9412
                    Type:
                    Voice/Toll-Free
                    Name:
                    Toll Free
                    Click here to see this service (TJ-3000) and related services within the Service Tree.

                    Description

                    Assistance with assessing eligibility and applying for Medicaid benefits.

                    Hours

                    Monday to Friday, 8:00 am - 4:30 pm

                    Required Documents

                    May include: (1) Valid photo ID (2) Proof of address (3) Proof of income

                    Eligibility

                    (1) Residents of DuPage County (2) Income guidelines apply

                    Fees

                    None

                    Intake Procedure

                    Call to schedule an appointment

                    Languages

                    English, Spanish

                    Geography Served

                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                    • Illinois
                      • Dupage County

                      Telephone Numbers

                      Number:
                      800-942-9412
                      Type:
                      Voice/Toll-Free
                      Name:
                      Toll Free
                      Click here to see this service (LH-3500.4900) and related services within the Service Tree.

                      Description

                      Limited financial assistance for medical fees that are not covered by insurance, including for eyeglasses, dental care. The unit is also an enrollment site for Access DuPage which provides access to health services to those with low income and without medical/health insurance.

                      Hours

                      Monday to Friday, 8:00 am - 4:30 pm

                      Required Documents

                      (1) Valid Photo ID (2) Proof of address or living situation (3) Proof of income

                      Eligibility

                      (1) Reside in DuPage County (2) Meet income guidelines

                      Fees

                      None

                      Intake Procedure

                      (1) Call to complete an intake (2) If eligible, an appointment will be provided, and documentation will be collected at the appointment (3) Staff will coordinate services with a participating vendor

                      Languages

                      English, Spanish

                      Geography Served

                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                      • Illinois
                        • Dupage County
                        Click here to see this service (LH-5100.5000) and related services within the Service Tree.

                        Description

                        Provides limited financial assistance for the purchase of medical equipment or supplies for those who do not have health insurance.

                        Hours

                        Monday to Friday, 8:00 am - 4:30 pm

                        Required Documents

                        (1) Valid photo ID (2) Proof of address or living situation (3) Proof of income

                        Eligibility

                        (1) Reside in DuPage County (2) Meet income guidelines

                        Fees

                        None

                        Intake Procedure

                        Call to schedule an appointment

                        Languages

                        English, Spanish

                        Geography Served

                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                        • Illinois
                          • Dupage County
                          Click here to see this service (LH-5000) and related services within the Service Tree.

                          Description

                          Certified Medicare counselors provide information and assistance with enrollment into Medicare Part A, B, C, D supplemental coverage.

                          Hours

                          Monday to Friday, 8:00 am - 4:30 pm

                          Required Documents

                          May include: (1) Valid photo ID (2) Proof of address (3) Proof of income

                          Eligibility

                          Residents of DuPage County 65 years and older

                          Fees

                          None

                          Intake Procedure

                          Call to schedule an appointment

                          Languages

                          English, Spanish

                          Geography Served

                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                          • Illinois
                            • Dupage County
                            Click here to see this service (LH-3500.5000) and related services within the Service Tree.

                            Description

                            Ride DuPage - discounted cab rides to and from medical appointments.

                            Hours

                            (1) Service: 7 days a week, 24 hours a day (2) Registration/Sign-Up: Monday to Friday, 8:00 am - 4:30 pm

                            Required Documents

                            (1) Valid photo ID (2) Proof of address or living situation (3) Income documentation for last 90-days

                            Eligibility

                            (1) Residents of DuPage County who need travel assistance due to physical or cognitive limitations (2) Must meet income guidelines (3) Cannot be receiving Medicaid Insurance

                            Fees

                            Self-pay

                            Intake Procedure

                            (1) Complete intake by phone, (2) If eligible, an appointment will be to collect required information and documentation, (3) Once registered, participants will contact Ride DuPage to schedule rides, (4) Must re-register on an annual basis

                            Service Area

                            DuPage County

                            Geography Served

                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                            • Illinois
                              • Dupage County
                              Click here to see this service (BT-4500.6500-500) and related services within the Service Tree.

                              Description

                              Provides limited financial assistance for the purchase of prescription medication for those that are not covered by health insurance or other discount programs.

                              Hours

                              Monday to Friday, 8:00 am - 4:30 pm

                              Required Documents

                              (1) Valid photo ID (2) Proof of address or living situation (3) Proof of income

                              Eligibility

                              (1) Resident of DuPage County (2) Must meet income guidelines

                              Fees

                              None

                              Intake Procedure

                              (1) Call to complete an intake (2) If eligible, an appointment will be scheduled (3) Documentation to be provided at the time of appointment (4) Staff will coordinate services with a participating vendor

                              Languages

                              English, Spanish

                              Geography Served

                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                              • Illinois
                                • Dupage County
                                Click here to see this service (LH-5100.6500) and related services within the Service Tree.

                                Description

                                Assistance with water and sewer bills for low income families.

                                Hours

                                Monday to Friday, 8:00 am - 4:30 pm

                                Required Documents

                                (1) Valid photo ID (2) Proof of address (3) Proof of income from past 30 days (4) Household Social Security cards (5) Current water/wastewater bill (6) Disconnection notice, if applicable (7) Past-due balance, if applicable

                                Eligibility

                                (1) Resident of DuPage County (2) Meet income guidelines for past 30 days

                                Fees

                                None

                                Intake Procedure

                                Call or email csprograms@dupageco.org to apply

                                Languages

                                English, Spanish

                                Geography Served

                                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                • Illinois
                                  • Dupage County

                                  Contact

                                  Name:
                                  Information and Referral
                                  Phone:
                                  630-407-6500
                                  Email:
                                  csprograms@dupageco.org
                                  Website:

                                  Seasonal Information

                                  Description:
                                  New program guidelines effective through 8/31/2023
                                  Starts:
                                  July 1
                                  Ends:
                                  August 31

                                  Telephone Numbers

                                  Number:
                                  630-407-6500
                                  Type:
                                  Voice
                                  Name:
                                  Main
                                  Click here to see this service (BV-8900.9300-950) and related services within the Service Tree.

                                  Description

                                  Illinois Home Weatherization Program offering eligible households energy saving measures including: Air sealing to reduce infiltration, insulating walls and attics, weatherstripping exterior doors, smoke detectors, carbon monoxide detectors and other necessary health and safety measures, LED lightbulbs and smart powerstrips, safety and efficiency testing of furnace and water heaters. A comprehensive computerized whole house energy audit is conducted to determine which specific services are appropriate.

                                  Hours

                                  Monday to Friday, 8:00 am - 4:30 pm

                                  Required Documents

                                  (1) Proof of ownership and residency (2) Income documentation for all members in household

                                  Eligibility

                                  (1) DuPage County Resident (2) Income restrictions apply (3) Individuals receiving SSI, Aid to the Aged Blind and Disabled (AABD) and TANF are automatically eligible as long as income is at or below amount listed on the Income Eligibility Guideline Chart.

                                  Fees

                                  None

                                  Intake Procedure

                                  (1) Call the Main number and ask to have a referral made to the Weatherization program (2) A phone intake will be completed to determine program eligibility. (3) Eligible applicants will be added to a wait list. (4) Once your name comes to the top of the wait list, an appointment will be provided. (5) Applicants will need to provide all required documents at the time of appointment: (a) Social security card(s) for all household members. (b) Proof of all income for all household members for the past 90-days. (c) Current electric/gas bill. (d) Proof of homeownership (5) If applicant is approved, an energy auditor will come to the home to complete an energy audit. (6) The recommended repairs will be reviewed with the homeowner prior to any work being completed.

                                  Languages

                                  English, Spanish

                                  Geography Served

                                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                  • Illinois
                                    • Dupage County

                                    Telephone Numbers

                                    Number:
                                    630-407-6500
                                    Name:
                                    Main
                                    Click here to see this service (BH-3000.1800-950) and related services within the Service Tree.

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