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Illinois Department of Human Services - Springfield

Address

100 South Grand Avenue East
Springfield, IL 62704

(800) 843-6154

www.dhs.state.il.us

AKA:

IDHS

Description:

Administers State funded programs through local offices for medical, food, and cash assistance to those who qualify. Services also include the Rental Assistance Program for state residents negatively impacted by COVID-19.

Hours:

Monday to Friday, 8:00 am - 5:00 pm

Intake Process:

(1) An application for services may be completed online or at a local office
(2) An appointment will be scheduled by mail as required

Program Fees:

No fees

Languages:

Spanish

Eligibility:

Meet income and residency guidelines

Handicap Accessible?

Yes

Is Shelter?

No

Related Resources

Date of Official Change:

June 7, 2021

Address Listings

Mailing (Primary)

100 South Grand Avenue East
Springfield, IL 62704

Contacts

DHS Customer Assistance

Grace Hou

Secretary

Phone Numbers

Toll-free

(800) 843-6154

IDHS Help Line

(866) 454-3571

IDHS Help Line

(866) ILH-ELP1

TTY

(866) 324-5553

Legal Status:

Government - State

Description

P-EBT benefits for eligible school children and young adults who would receieve National School Lunch Program fee or reduced-price meals when schools are in session.

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois
    Edit Service DetailsClick here to see this service (JP-1500.1700-150) and related services within the Service Tree.

    Hours

    24 Hours a Day, 7 Days a Week

    Required Documents

    Documentation may include, but is not limited to: a. Photo ID b. Verification of address c. Income and asset documentation

    Eligibility

    (1) Meet income and residency guidelines (2) To check if you qualify for SNAP/Food Stamps: http://fscalc.dhs.illinois.gov/FSCalc/

    Fees

    No fees

    Intake Procedure

    (1) An application for services may be completed online or at a local office (2) An appointment will be scheduled by mail

    Languages

    Spanish

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    • Illinois

      Telephone Numbers

      Number:
      800-843-6154
      Type:
      Voice/Toll-Free
      Name:
      Toll-free
      Edit Service DetailsClick here to see this service (NL-6000.2000) and related services within the Service Tree.

      Hours

      (1) Website: 24 Hours a Day, 7 Days a Week (2) Phone and in-person: Monday to Friday, 8:00 am - 5:00 pm

      Required Documents

      Documentation may include, but is not limited to: (a) Photo ID (b) Verification of address (c) Income and asset documentation

      Eligibility

      (1) Resident of Illinois (2) Meet income guidelines.

      Fees

      No Fees

      Intake Procedure

      (1) An application for services may be completed online or at a local office (2) An appointment will be scheduled by mail as required

      Languages

      Spanish

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

      • Illinois

        Telephone Numbers

        Number:
        800-843-6154
        Type:
        Voice/Toll-Free
        Name:
        Toll-free
        Edit Service DetailsClick here to see this service (NL-5000.5000) and related services within the Service Tree.

        Special Notes/Funding

        https://www.illinoisrentalassistance.org/

        Description

        Rental Assistance Program for tenants and/or landlords in Illinois who have negatively impacted, either financially and/or with regards to their housing status, by the COVID-19 pandemic.

        Hours

        Monday to Friday, 8:00 am - 5:00 pm

        Required Documents

        May include: (1) Valid photo ID (2) Proof of address in Illinois (3) Proof of income (4) Evidence of impact of COVID-19 on income and/or housing status.

        Eligibility

        (1) Renter or housing provider/landlord in Illinois (2) Your or your tenant's household experienced financial hardship due to the COVID-19 pandemic (3) Your or your tenant's household is behind on rent and/or is at risk of homelessness or housing instability (4) Income and/or asset limitations apply

        Fees

        None

        Intake Procedure

        (1) Visit https://www.illinoisrentalassistance.org/providers for a list of providers (2) Contact providers directly to verify eligibility and apply for assistance

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Illinois

          Telephone Numbers

          Number:
          866-454-3571
          Type:
          Voice/Toll-Free
          Name:
          IDHS Help Line
          Number:
          866-ILH-ELP1
          Type:
          Voice/Toll-Free
          Name:
          IDHS Help Line
          Edit Service DetailsClick here to see this service (BH-3800.7000) and related services within the Service Tree.

          Description

          Pandemic Emergency Benefit Transfer (P-EBT) to allow Illinois families to buy food for school-aged children and young adults who would are eligible for National School Lunch Program or reduced-price meals when schools are in session.

          Hours

          Phone: Monday to Friday, 8:00 am - 5:00 pm

          Eligibility

          School children 3 to 17 years of age and young adults 18 to 22 years of age who are in high school who would receive National School Lunch Program free or reduced-price meals when schools are in session.

          Fees

          None

          Intake Procedure

          (1) Children and young adults in families who are already receive SNAP need to apply, the benefits will be loaded onto their LINK/EBT card automatically, (2) Apply online at ABE.illinois.gov, or fill out the paper application by downloading it from the IDHS website and emailing the completed form to DHS.FCS.PEBT@illinois.gov, (3) Completed application forms can also be mailing to the Central Scan Unit in Springfield, IL, (4) Applications must be filed by 7/15/20, (5) For those who are not currently SNAP recipients, a new P-EBT link card will be mailed out to them with instructions to set up their PIN.

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Illinois

            Telephone Numbers

            Number:
            800-843-6154
            Name:
            Toll-free
            Edit Service DetailsClick here to see this service (BD-5000.8050) and related services within the Service Tree.

            Description

            Temporary Assistance for Needy Families (TANF) program for residents of Illinois. Covered services include time-limited cash for basic needs such as food, clothing and housing; GED preparation, vocational training and rehab, postsecondary education, work stipends, job retention services and others.

            Hours

            (1) Website: 7 days a week, 24 hours a day; (2) Phone and In-Person: Monday to Friday, 8:00 am - 5:00 pm

            Required Documents

            Documentation may include, but is not limited to: (a) Photo ID (b) Verification of address (c) Income and asset documentation.

            Eligibility

            (1) Resident of Illinois (2) Be pregnant or have a child under age 19 who lives with them (3) Be a U.S. citizen or fulfill other specific immigration requirements. (4) Meet income guidelines

            Fees

            No fees

            Intake Procedure

            (1) An application for services may be completed online or at a local office (2) An appointment will be scheduled by mail

            Languages

            Spanish

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Illinois

              Telephone Numbers

              Number:
              800-843-6154
              Type:
              Voice/Toll-Free
              Name:
              Toll-free
              Edit Service DetailsClick here to see this service (NL-1000.8500) and related services within the Service Tree.

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