Need Help? Call (800) 942-9412, Monday-Friday, 8:00am – 4:30pm Call (800) 942-9412

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DuPage County Community Services - Senior Services

Address

421 North County Farm Road
Third Floor
Wheaton, IL 60187

(630) 407-6500

www.dupageco.org/seniorsvcs/

AKA:

Seniors

Description:

Provides services to DuPage County residents who are 60 years of age or older.

Senior Services is funded through the Illinois Department on Aging and the Northeastern Illinois Agency on Aging to serve as the designated Case Coordination Unit for DuPage County.

Hours:

Monday to Friday 8:00 am - 4:30 pm

Intake Process:

(1) The applicant will be greeted by a Customer Service Assistant, and will then be transferred to an Information and Assistance Specialist.
(2) Applicant will be asked to provide personal information such as name and social security number, in addition to other household demographics.
(3) A brief assessment will be completed to determine purpose for the contact and appropriate resources.
(4) The Information and Assistance Specialist will either provide the information, schedule an appointment, or provide a referral for either the caller or another department to follow-up.

Program Fees:

No Fees

Languages:

All

Eligibility:

(1) Living in or moving to DuPage County
(2) 60 years of age or older

Handicap Accessible?

Yes

Is Shelter?

No

Related Resource

Date of Official Change:

July 14, 2021

Address Listings

Physical (Primary)

421 North County Farm Road
Third Floor
Wheaton, IL 60187

Contacts

Senior Services

Information and Assistance

(630) 407-6500

seniorsvcs@dupageco.org

Phone Numbers

Main

(630) 407-6500

Adult Protective Services Fax

(630) 407-6548

After Hours Adult Protective Services

(866) 800-1409

After Hours Adult Protective Services TTY

(888) 206-1327

Fax

(630) 407-6501

TDD

(630) 407-6502

Toll Free

(800) 942-9412

Legal Status:

Government - County

Description

Provides services to DuPage County residents who are 60 years of age or older.

Hours

Monday to Friday 8:00 am - 4:30 pm

Required Documents

Proof of residency

Eligibility

(1) Living in or moving to DuPage County (2) 60 years of age or older

Fees

No Fees

Intake Procedure

(1) The applicant will be greeted by a Customer Service Assistant, and will then be transferred to an Information and Assistance Specialist. (2) Applicant will be asked to provide personal information such as name and social security number, in addition to other household demographics. (3) A brief assessment will be completed to determine purpose for the contact and appropriate resources. (4) The Information and Assistance Specialist will either provide the information, schedule an appointment, or provide a referral for either the caller or another department to follow-up.

Languages

Language assistance available

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

  • Illinois
    • Dupage County

    Telephone Numbers

    Number:
    630-407-6500
    Type:
    Voice
    Name:
    Main
    Number:
    630-407-6502
    Type:
    TTY/TDD
    Name:
    TDD
    Number:
    800-942-9412
    Type:
    Voice/Toll-Free
    Name:
    Toll Free
    Edit Service DetailsClick here to see this service (LF-0100) and related services within the Service Tree.

    Special Notes/Funding

    Investigates reports of suspected abuse, neglect or self-neglect for DuPage County adults with disabilities, and for those over the age of 60. Interventions may include home health care, nutrition services, financial or legal assistance, adult day care, housing assistance, respite, counseling for the victim and/or abuser, and guardianship and/or nursing facility placement. Elder abuse includes physical abuse, emotional abuse, financial exploitation, neglect, self-neglect, confinement and sexual abuse.

    Description

    Responds to all reports of suspected abuse or self-neglect of persons with disabilities age 18-59 and those age 60 and over in DuPage County, that occurred in a domestic setting

    Availability

    7 days per week, 24 hours per day

    Hours

    Monday to Friday 8:00 am - 4:30 pm

    Eligibility

    (1) DuPage County resident (2) 60 years of age and older (3) OR 18 years and older with a disability

    Fees

    No Fees

    Intake Procedure

    (1) Call the Main number during normal business hours (2) Complete a phone intake and report purpose for the call (3) A Caseworker will be assigned to complete the investigation (4) If the case can be substantiated, services will be made available *If this is after hours, call the After Hours number. The call center representative will take the callers information for a Case Manager to call back.

    Languages

    Language assistance available

    Offered Outside of Physical Location

    Yes

    Geography Served

      If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

    • Illinois
      • Dupage County
      Edit Service DetailsClick here to see this service (PH-6500.0500) and related services within the Service Tree.

      Special Notes/Funding

      Offers a thorough in-home assessment to identify risks to a senior's independence and provides care planning to help reduce any unmet needs. Provides follow-up, monitoring and advocacy to ensure implemented plans of care continue to meet the needs and wishes of the older adult.

      Description

      Case management services available to DuPage County residents.

      Hours

      Monday to Friday 8:00 am - 4:30 pm

      Required Documents

      Proof of residency

      Eligibility

      (1) Individuals looking for options to stay living independently in the community (2) DuPage County resident

      Fees

      No Fees

      Intake Procedure

      Call main number to complete intake process

      Languages

      Language assistance available

      Geography Served

        If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

      • Illinois
        • Dupage County

        Telephone Numbers

        Number:
        800-942-9412
        Type:
        Voice/Toll-Free
        Name:
        Toll Free
        Edit Service DetailsClick here to see this service (PH-1000) and related services within the Service Tree.

        Description

        Assistance with utility bills, rent payments, caregiver respite, assistive equipment, online classes, and other services for seniors, disabled adults, and caregivers of older adults or disabled adults in DuPage County.

        Hours

        Monday to Friday, 8:00 am - 4:30 pm

        Required Documents

        Call or email to confirm

        Eligibility

        (1) Older adults 60 years of age and older (2) Disabled adults aged 18-59 (3) Caregivers of older or disabled adults (4) Individuals who have had a loss of income due to COVID-19

        Fees

        No Fees

        Intake Procedure

        Referrals must be sent to SeniorFunding@dupageco.org, a outreach staff member will follow up by phone.

        Languages

        Spanish and other language assistance available

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

        • Illinois
          • Dupage County

          Telephone Numbers

          Number:
          630-407-6500
          Name:
          Main
          Number:
          630-407-6502
          Type:
          TTY/TDD
          Name:
          TDD
          Number:
          800-942-9412
          Type:
          Voice/Toll-Free
          Name:
          Toll Free
          Edit Service DetailsClick here to see this service (JP-1500.1700-150) and related services within the Service Tree.

          Special Notes/Funding

          A federally funded program that provides information and assistance, respite services, emergency support, and legal assistance to caregivers of older persons and grandparents raising grandchildren. Services may include respite in the form of home health care, adult day services, or nursing home placement on a short-term basis. Emergency gap-filling services are also available in the form of respite care, home modification, transportation, assistive devices, and financial assistance.

          Description

          Offers programs and resources for both the client and caregiver to help keep the resident safe in their home for as long as possible

          Hours

          Monday to Friday 8:00 am - 4:30 pm

          Required Documents

          Proof of residency

          Eligibility

          (1) DuPage County resident (2) Caregiver must be unpaid and providing care for: a. Person(s) 60 years or older b. Adult(s) with Alzheimer’s or related disorders c. Someone who is 18-59 years old with a disability where the caregiver is 60 years or older d. Minor children being raised by a caregiver who is 60 years or older

          Fees

          No Fees

          Intake Procedure

          (1) Call to main number to complete phone intake (2) Complete the TCARE Assessment at dupagecounty.tailoredcare.com/

          Languages

          Language assistance available

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

          • Illinois
            • Dupage County

            Telephone Numbers

            Number:
            800-942-9412
            Type:
            Voice/Toll-Free
            Name:
            Toll Free
            Edit Service DetailsClick here to see this service (NL-3000.1900) and related services within the Service Tree.

            Special Notes/Funding

            Provides affordable homemaker and adult day services to income eligible Illinois residents who are least 60 years of age, and have physical or mental impairments. Services include help with basic household tasks and personal care, supervision, socialization as well as on-going case management. The purpose of this state sponsored program is to help seniors maintain the maximum possible level of independence, and to prevent unnecessary nursing facility placement.

            Description

            Offers affordable help for the activities of daily living that a senior can no longer manage on their own

            Hours

            Monday to Friday 8:00 am - 4:30 pm

            Required Documents

            (1) Current income and assets (2) Proof of residency

            Eligibility

            (1) Illinois resident (2) 60 years of age or older (3) Must have a physical or mental impairment (4) Meet program income guidelines

            Fees

            No Fees

            Intake Procedure

            (1) Call to complete a phone intake and request an application. (2) Return completed application. (3) A Case Manager will contact the applicant to schedule an in-home assessment. (4) Financial documentation will be requested at that time. (5) A Care Plan will be developed for services to be provided.

            Languages

            Language assistance available

            Offered Outside of Physical Location

            Yes

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

            • Illinois
              • Dupage County
              Edit Service DetailsClick here to see this service (NL-5000.2700) and related services within the Service Tree.

              Special Notes/Funding

              Arranges home delivered meals for home bound seniors who are unable to shop, prepare meals, or attend a Senior Dining Center. DuPage Senior Citizens Council, a not-for-profit organization serving senior citizens in DuPage County, provides the meals. Funds for the meals are received from Title III of the Older Americans Act through the Northeastern Illinois Area Agency on Aging, the United Way, local government, and other contributors.

              Description

              Arranges home delivered meals for home bound seniors who are unable to shop, prepare meals, or attend a Senior Dining Center.

              Hours

              Monday to Friday 8:00 am - 4:30 pm

              Required Documents

              Proof of residency

              Eligibility

              (1) DuPage County resident (2) Age 60 years or older (3) Home bound and unable to obtain a meal

              Fees

              No Fees

              Intake Procedure

              (1) Call to complete a phone intake (2) A Caseworker will be assigned and will contact the applicant to schedule a home visit.

              Languages

              Language assistance available

              Geography Served

                If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

              • Illinois
                • Dupage County
                Edit Service DetailsClick here to see this service (BD-5000.3500) and related services within the Service Tree.

                Description

                Receives, investigates and attempts to resolve all concerns regarding the care of residents, visits all facilities on a regular basis, and provides information and educates residents, family members and other concerned citizens.

                Hours

                Monday to Friday 8:00 am - 4:30 pm

                Required Documents

                Proof of residency

                Eligibility

                (1) DuPage County Resident (2) 60 years of age or older

                Fees

                No Fees

                Intake Procedure

                (1) Call to complete a phone intake. (2) A referral will be provided to the Ombudsman

                Languages

                Language assistance available

                Geography Served

                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

                • Illinois
                  • Dupage County
                  Edit Service DetailsClick here to see this service (FT-4950) and related services within the Service Tree.

                  Special Notes/Funding

                  Provides a consultation to all nursing facility applicants who are age 60 and older. Explores options for long term care which may include home and community-based services or nursing facility care. A comprehensive assessment helps identify needs, reviews service options and cost, and assists in developing a plan of care. A prospective nursing facility applicant can then choose services that are appropriate and affordable.

                  Description

                  Provides a consultation to all nursing facility applicants who are age 60 and older. Explores options for long term care which may include home and community-based services or nursing facility care.

                  Hours

                  Monday to Friday 8:00 am - 4:30 pm

                  Required Documents

                  Proof of residency

                  Eligibility

                  (1) Living in or moving to DuPage County (2) 60 years of age or older

                  Fees

                  No Fees

                  Intake Procedure

                  (1) Applicant will call to complete a phone intake. (2) A referral will be made to a Case Manager, who will then contact the applicant to schedule an appointment.

                  Languages

                  Language assistance available

                  Offered Outside of Physical Location

                  Yes

                  Geography Served

                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

                  • Illinois
                    • Dupage County
                    Edit Service DetailsClick here to see this service (LH-4600) and related services within the Service Tree.

                    Special Notes/Funding

                    A resident of long term care, having recovered and become stable, may decide to return to the community. A transition coordinator will meet with them, determine if this is a safe and appropriate plan and assist the individual in locating housing and securing other necessary items. Eligibility criteria must be met.

                    Description

                    Transitional care case management available to DuPage County residents

                    Hours

                    Monday to Friday 8:00 am - 4:30 pm

                    Required Documents

                    Proof of residency

                    Eligibility

                    (1) Must currently reside in a nursing facility or Intermediate Care Facility for the Developmentally Disabled for at least 90 days (2) Must currently be receiving Medicaid or be eligible for it (3) Must be able to be safely supported in the community (4) Must move to a qualified housing setting (5) DuPage County resident

                    Fees

                    No Fees

                    Intake Procedure

                    Call main number to complete intake process

                    Languages

                    Language assistance available

                    Geography Served

                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete coverage are listed in black.

                    • Illinois
                      • Dupage County

                      Telephone Numbers

                      Number:
                      630-407-6502
                      Type:
                      TTY/TDD
                      Name:
                      TDD
                      Number:
                      800-942-9412
                      Type:
                      Voice/Toll-Free
                      Name:
                      Toll Free
                      Edit Service DetailsClick here to see this service (PH-1000.8500) and related services within the Service Tree.

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