DuPage County Community Services - Senior Services
Address
421 North County Farm Road
Third Floor
Wheaton, IL 60187
(630) 407-6500
https://www.dupagecounty.gov/government/departments/community_services/programs.php#faq-questions-62
AKA:
Seniors
Description:
Provides services to DuPage County residents who are 60 years of age or older.
Senior Services is funded through the Illinois Department on Aging and the Northeastern Illinois Agency on Aging to serve as the designated Case Coordination Unit for DuPage County.
Hours:
Monday to Friday 8:00 am - 4:30 pm
Intake Process:
(1) The applicant will be greeted by a Customer Service Assistant, and will then be transferred to an Information and Referral Specialist.
(2) Applicant will be asked to provide personal information such as name and social security number, in addition to other household demographics.
(3) A brief assessment will be completed to determine purpose for the contact and appropriate resources.
(4) The Information and Referral Specialist will either provide the information, schedule an appointment, or provide a referral for either the caller or another department to follow-up.
Program Fees:
No Fees
Languages:
All
Eligibility:
(1) Living in or moving to DuPage County
(2) 60 years of age or older
Handicap Accessible?
Yes
Is Shelter?
No
Related Resource
Date of Official Change:
March 16, 2023
Address Listings
Physical (Primary)
421 North County Farm Road
Third Floor
Wheaton, IL 60187
Contacts
Senior Services
Phone Numbers
Main
(630) 407-6500
Adult Protective Services Fax
(630) 407-6548
After Hours Adult Protective Services
(866) 800-1409
After Hours Adult Protective Services TTY
(888) 206-1327
Fax
(630) 407-6501
TDD
(630) 407-6502
Toll Free
(800) 942-9412
Legal Status:
Government - County
Services
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Description
Provides services to DuPage County residents who are 60 years of age or older.
Hours
Monday to Friday 8:00 am - 4:30 pm
Required Documents
Proof of residency
Eligibility
(1) Living in or moving to DuPage County, (2) 60 years of age or older
Fees
No Fees
Intake Procedure
(1) The applicant will be greeted by a Customer Service Assistant, and will then be transferred to an Information and Assistance Specialist, (2) Applicant will be asked to provide personal information such as name and social security number, in addition to other household demographics, (3) A brief assessment will be completed to determine purpose for the contact and appropriate resources, (4) The Information and Assistance Specialist will either provide the information, schedule an appointment, or provide a referral for either the caller or another department to follow-up.
Languages
Language assistance available
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Investigates reports of suspected abuse, neglect, or self-neglect for DuPage County adults over the age of 60 and adults with disabilities age 18-59 living in the community. Elder Abuse includes physical abuse, emotional abuse, financial exploitation, neglect, self-neglect, confinement, abandonment, and sexual abuse. Interventions may include home health care, nutrition services, financial or legal assistance, adult day care, housing assistance, respite, counseling for the victim and/or abuser, and guardianship and/or nursing facility placement.
Availability
7 days per week, 24 hours per day
Hours
Monday to Friday 8:00 am - 4:30 pm
Eligibility
(1) DuPage County resident, (2) 60 years of age and older, (3) OR 18 years and older with a disability
Fees
No Fees
Intake Procedure
(1) Call 630-407-6500 during normal business hours, (2) Complete a phone intake and report purpose for the call, (3) A Caseworker will be assigned to complete the investigation, (4) If the case can be substantiated, services will be made available, (5) If this is after hours, call 866-800-1409, the call center representative will take the caller's information for a Case Manager to call back.
Languages
Language assistance available
Offered Outside of Physical Location
Yes
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Hours
Monday to Friday, 8:00 am - 4:30 pm
Eligibility
Residents of DuPage County 60 years of age and older
Fees
None
Intake Procedure
Call the main intake number to be connected to a staff member
Languages
(1) Spanish (2) Access to multiple other languages available through Language Line
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Special Notes/Funding
Offers a thorough in-home assessment to identify risks to a senior's independence and provides care planning to help reduce any unmet needs. Provides follow-up, monitoring and advocacy to ensure implemented plans of care continue to meet the needs and wishes of the older adult.
Description
Case management services available to DuPage County residents.
Hours
Monday to Friday 8:00 am - 4:30 pm
Required Documents
Proof of residency
Eligibility
(1) Individuals looking for options to stay living independently in the community, (2) DuPage County resident
Fees
No Fees
Intake Procedure
Call main number to complete intake
Languages
Language assistance available
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Area Agencies on Aging,
Hours
Monday to Friday, 8:00 am - 4:30 pm
Fees
None
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Description
Assistance with utility bills, rent payments, caregiver respite, assistive equipment, online classes, and other services for seniors, disabled adults, and caregivers of older adults or disabled adults in DuPage County.
Hours
Monday to Friday, 8:00 am - 4:30 pm
Required Documents
To be confirmed during intake
Eligibility
(1) Older adults 60 years of age and older, (2) Disabled adults aged 18-59, (3) Caregivers of older or disabled adults, (4) Individuals who have had a loss of income due to COVID-19
Fees
No Fees
Intake Procedure
Call the intake number
Languages
(1) Spanish, (2) Language assistance available
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Special Notes/Funding
A federally funded program that provides information and assistance, respite services, emergency support, and legal assistance to caregivers of older persons and grandparents raising grandchildren. Services may include respite in the form of home health care, adult day services, or nursing home placement on a short-term basis. Emergency gap-filling services are also available in the form of respite care, home modification, transportation, assistive devices, and financial assistance.
Description
Offers programs and resources for both the client and caregiver to help keep the resident safe in their home for as long as possible
Hours
Monday to Friday 8:00 am - 4:30 pm
Required Documents
Proof of residency
Eligibility
(1) DuPage County resident, (2) Caregiver must be unpaid and providing care for: (a) Person(s) 60 years or older (b) Adult(s) with Alzheimerâs or related disorders (c) Someone who is 18-59 years old with a disability where the caregiver is 60 years or older (d) Minor children being raised by a caregiver who is 60 years or older.
Fees
No Fees
Intake Procedure
(1) Call to main number to complete phone intake, (2) Complete the TCARE Assessment at dupagecounty.tailoredcare.com/
Languages
Language assistance available
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
Special Notes/Funding
Provides affordable homemaker and adult day services to income eligible Illinois residents who are least 60 years of age, and have physical or mental impairments. Services include help with basic household tasks and personal care, supervision, socialization as well as on-going case management. The purpose of this state sponsored program is to help seniors maintain the maximum possible level of independence, and to prevent unnecessary nursing facility placement.
Description
Offers affordable help for the activities of daily living that a senior can no longer manage on their own
Hours
Monday to Friday 8:00 am - 4:30 pm
Required Documents
(1) Current income and assets, (2) Proof of residency
Eligibility
(1) Illinois resident (2) 60 years of age or older (3) Must have a physical or mental impairment (4) Meet program income guidelines
Fees
No Fees
Intake Procedure
Call to complete an intake
Languages
(1) Spanish, (2) Language assistance available
Offered Outside of Physical Location
Yes
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Special Notes/Funding
Arranges home delivered meals for home bound seniors who are unable to shop, prepare meals, or attend a Senior Dining Center. DuPage Senior Citizens Council, a not-for-profit organization serving senior citizens in DuPage County, provides the meals. Funds for the meals are received from Title III of the Older Americans Act through the Northeastern Illinois Area Agency on Aging, the United Way, local government, and other contributors.
Description
Arranges home delivered meals for home bound seniors who are unable to shop, prepare meals, or attend a Senior Dining Center.
Hours
Monday to Friday 8:00 am - 4:30 pm
Required Documents
Proof of residency
Eligibility
(1) DuPage County resident (2) Age 60 years or older (3) Home bound and unable to obtain a meal
Fees
No Fees
Intake Procedure
(1) Call to complete a phone intake (2) A Caseworker will be assigned and will contact the applicant to schedule a home visit.
Languages
(1) Spanish, (2) Language assistance available
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Receives, investigates and attempts to resolve all concerns regarding the care of residents, visits all facilities on a regular basis, and provides information and educates residents, family members and other concerned citizens.
Hours
Monday to Friday 8:00 am - 4:30 pm
Required Documents
Proof of residency
Eligibility
Must be residing in a long-term care facility located in DuPage County
Fees
No Fees
Intake Procedure
(1) Call to complete a phone intake, (2) A referral will be provided to the Ombudsman
Languages
Language assistance available
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Special Notes/Funding
Provides a consultation to all nursing facility applicants who are age 60 and older. Explores options for long term care which may include home and community-based services or nursing facility care. A comprehensive assessment helps identify needs, reviews service options and cost, and assists in developing a plan of care. A prospective nursing facility applicant can then choose services that are appropriate and affordable.
Description
Provides a consultation to all nursing facility applicants who are age 60 and older. Explores options for long term care which may include home and community-based services or nursing facility care.
Hours
Monday to Friday 8:00 am - 4:30 pm
Required Documents
Proof of residency
Eligibility
(1) Living in or moving to DuPage County, (2) 60 years of age or older
Fees
No Fees
Intake Procedure
(1) Applicant will call to complete a phone intake, (2) A referral will be made to a Case Manager, who will then contact the applicant to schedule an appointment.
Languages
Language assistance available
Offered Outside of Physical Location
Yes
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Special Notes/Funding
A resident of long term care, having recovered and become stable, may decide to return to the community. A transition coordinator will meet with them, determine if this is a safe and appropriate plan and assist the individual in locating housing and securing other necessary items. Eligibility criteria must be met.
Description
Transitional care case management available to DuPage County residents
Hours
Monday to Friday 8:00 am - 4:30 pm
Required Documents
Proof of residency
Eligibility
(1) Must currently reside in a nursing facility or Intermediate Care Facility for the Developmentally Disabled for at least 90 days, (2) Must currently be receiving Medicaid or be eligible for it, (3) Must be able to be safely supported in the community, (4) Must move to a qualified housing setting (5) DuPage County resident.
Fees
No Fees
Intake Procedure
Call main number to complete intake
Languages
Language assistance available
Geography Served
- Illinois
- Dupage County
- Dupage County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Telephone Numbers
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