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Heartland Alliance - Traveler's Aid Chicago

Address

O'Hare International Airport, Terminal 2, upper level
PO Box 66019
Chicago, IL 60666

(773) 894-2427

www.heartlandalliance.org/program/travelers-aid-chicago/

AKA:

TAC

Description:

Provides crisis intervention, information and social services to travelers and visitors of Chicago's O'Hare International Airport (ORD).

Hours:

Office:
Monday to Friday, 8:00 am - 9:00 pm
Saturday and Sunday, 10:00 am - 9:00 pm

Information Desk:
Monday to Friday, 8:00 am - 8:00 pm
Saturday and Sunday, 10:00 am - 7:00 pm

Intake Process:

(1) No appointments needed for information or crisis intervention services, walk-ins accepted during operating hours
(2) Protective Travel Services (PTS) arranged using online application

Program Fees:

None

Languages:

(1) Arabic, English, French, Polish, Spanish
(2) With advanced notice, services can be provided in more than 35 different languages

Eligibility:

Varies for specific program/service

Is Shelter?

No

Date of Official Change:

September 23, 2021

Address Listings

Physical (Primary)

O'Hare International Airport, Terminal 2, upper level
PO Box 66019
Chicago, IL 60666

Mailing

208 South LaSalle Street
Suite 1300
Chicago, IL 60604

Contacts

Carol King

Senior Manager

(773) 894-2427

travelersaid@heartlandalliance.org

Phone Numbers

Main

(773) 894-2427

Chicago Corporate Office

(312) 660-1300

Fax

(773) 686-7564

Hours

(1) Monday to Friday, 8:00 am - 8:00 pm (2) Saturday and Sunday, 10:00 am - 7:00 pm

Required Documents

Call for details

Eligibility

Varies based on actual assistance needed

Fees

None

Intake Procedure

(1) No appointments needed for information or crisis intervention services, walk-ins accepted during operating hours (2) Protective Travel Services (PTS) arranged using online application (https://fs30.formsite.com/travelersaid/PTSapplication/index.html).

Languages

(1) Arabic, English, French, Polish, Spanish (2) With advanced notice, services can be provided in more than 35 different languages

Geography Served

None

Telephone Numbers

Number:
773-894-2427
Type:
Voice
Name:
Main
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